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Traveling Internationally with Your TickTalk Device

Updated

Questions this article answers

  • Can I use TickTalk while traveling internationally?
  • Can I use my TickTalk Wireless SIM card outside the United States?
  • What type of SIM card should I buy while traveling?
  • How do I set up TickTalk with an international SIM card?
  • What should I do when I return to the United States?

Traveling Internationally with TickTalk

TickTalk Wireless includes roaming in Canada and Mexico for up to 6 months when using a TickTalk Wireless SIM on supported networks.

If you are traveling to Canada or Mexico, you can typically continue using your existing TickTalk Wireless SIM card without purchasing a local SIM card.

If you are traveling to other countries, we recommend purchasing a local GSM SIM card and following the setup instructions below.

Step 1: Purchase a Local GSM SIM Card

Before traveling, purchase a SIM card from a local GSM carrier.

Your cellular plan should include:

  • Talk
  • Text
  • Data
  • VoLTE (Voice over LTE)

The following plan types are not compatible:

  • Wearable plans
  • Smartwatch plans
  • DIGITS plans
  • Tracking plans
  • Tablet plans

Step 2: Install the New SIM Card

  1. Power off your TickTalk device.
  2. Insert the activated SIM card.
  3. Make sure the SIM cover is fully closed and secured.

Important

Keep your original U.S. SIM card in a safe place. You will need it when returning to the United States.

Step 3: Configure APN Settings

Most carriers will configure APN settings automatically.

If mobile data is not working:

  1. Obtain the APN settings from your carrier.
  2. On the watch, go to:

Settings > Edit APN

  1. Enter the APN information provided by your carrier.
  2. Save the settings.

 

Step 4: Update Your Child's Phone Number

Your international SIM card will be assigned a new phone number.

To update the number in the TickTalk App:

  1. Open the TickTalk App.
  2. Tap your child's profile icon.
  3. Select Edit.
  4. Update the phone number.

Communication While Traveling

To reduce international calling costs and improve reliability, we recommend using:

  • FaceTalk Video Calling
  • FaceTalk Voice Calling
  • In-App Messaging

These features use data or Wi-Fi rather than traditional international voice calling.

Returning to the United States

When you return:

  1. Power off the watch.
  2. Reinstall your original U.S. SIM card.
  3. Reboot the watch.
  4. Update your child's phone number back to the original U.S. number if necessary.

If you experience any issues after returning to the United States, please contact TickTalk Support.

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