Questions this article answers
- Why do I have multiple TickTalk accounts?
- Is my TickTalk App account the same as my website account?
- How do I log in to TickTalk Wireless?
- Which account do I use to manage my cellular plan?
- Which account do I use to access parental controls?
Understanding Your TickTalk Accounts
TickTalk currently uses separate accounts for different services. Depending on what you're trying to access, you may need to log in using a different account.
TickTalk App
Use the TickTalk App to:
- Call and message your child
- View location information
- Manage parental controls
- Access watch settings
- Manage approved contacts
Your TickTalk App account is created during the watch setup process.
TickTalk Wireless
Visit:
activate.myticktalk.com
Use TickTalk Wireless to:
- Activate a new line
- View your watch phone number
- Change plans
- Update billing information
- Cancel service
Your TickTalk Wireless account is separate from your TickTalk App account.
MyTickTalk.com
Visit:
Use your website account to:
- View order history
- Track purchases
- Manage shipping information
- Access online purchases
Your website account is separate from your TickTalk App and TickTalk Wireless accounts.
Are These Accounts Connected?
No.
At this time:
- TickTalk App
- TickTalk Wireless
- MyTickTalk.com
all use separate login systems and may use different usernames, passwords, or email addresses.
Having Trouble Logging In?
If you're unable to access one of your TickTalk accounts, see:
- Why Can't I Log In to the TickTalk App?
- How Do I Activate a TickTalk Wireless Plan?
- How Do I Cancel My TickTalk Wireless Subscription?
Or contact TickTalk Support for assistance.
