If your package has not arrived, please first check the tracking information provided in your shipping confirmation email.
Package Is Still In Transit
Shipping carriers occasionally experience delays due to:
- Weather
- Holidays
- High shipping volume
- Carrier operational issues
Please allow additional transit time before reporting the package as lost.
Tracking Shows Delivered, But I Can't Find My Package
Before contacting support, please:
- Check around your property and mailbox
- Check with household members
- Check with neighbors
- Contact the shipping carrier
Some carriers may mark packages as delivered before final drop-off.
When Should I Contact TickTalk?
If you have not received your order within 30 days of the original scheduled delivery date, please contact TickTalk Support.
What Happens Next?
If carrier tracking confirms the package was not delivered, TickTalk may offer:
- A replacement shipment, or
- A refund
If tracking shows the package was delivered but you did not receive it, additional documentation may be required before a replacement or refund can be processed.
Please have your order number available when contacting support.