Questions this article answers
- How do I set up an APN on TickTalk 5?
- Why is my international SIM card not connecting to data?
- What type of cellular plan does TickTalk require?
- Which international carriers are compatible with TickTalk 5?
If your TickTalk 5 is being used outside the United States and mobile data is not working, you may need to manually configure your carrier's APN settings.
Before You Begin
Please contact your carrier and obtain the correct APN settings for your cellular plan.
TickTalk requires a standard cellular plan that includes:
- Talk
- Text
- Data
The following plan types are not compatible:
- Smartwatch or wearable plans
- DIGITS plans
- Tracking device plans
- Tablet plans
- Data-only plans
How to Set Up an APN on TickTalk 5
- On your TickTalk 5, open Settings.
- Select Edit APN.
- Tap the + icon.
- Enter the APN settings provided by your carrier.
- Tap the ✓ checkmark to save.
- Swipe up to return to the home screen.
Once the APN has been configured correctly, the data connection icon should appear in white.
Compatible International Carriers
TickTalk 5 is an unlocked GSM-compatible device that has been successfully used in more than 100 countries worldwide.
Compatible carriers vary by country and may change over time. Some examples of supported international carriers include:
Canada
- Bell
- Fido
- Koodo
- Rogers
- TELUS
- Virgin Plus
United Kingdom
- EE
- Lebara
- O2
- Vodafone UK
- giffgaff
Australia
- ALDImobile
- TeleChoice
- Telstra
Germany
- Telekom.de
- Vodafone DE
- congstar
France
- Bouygues Telecom
- Prixtel
- SFR
Japan
- NTT DOCOMO
- SoftBank
- Y!mobile
Singapore
- Circles.Life
- Singtel
- StarHub
- giga
Taiwan
- Chunghwa Telecom
- Taiwan Mobile
Hong Kong
- 1010
- Birdie
- CSL
Mexico
- AT&T Mexico
- TELCEL
Vietnam
- Viettel
If your carrier is not listed above, it may still be compatible. TickTalk works with many GSM carriers worldwide.
For the best experience, please ensure your carrier supports:
- 4G LTE service
- VoLTE (Voice over LTE)
- Standard cellular plans with talk, text, and data
The following plan types are not compatible:
- Smartwatch or wearable plans
- DIGITS plans
- Tracking device plans
- Tablet plans
- Data-only plans
View full list of compatible international GSM Carriers HERE.
If you are unsure whether your carrier is compatible, please contact TickTalk Support before purchasing a SIM card or cellular plan.
Still Need Help?
If your APN settings are correct but data is still not working, please contact TickTalk Support for additional troubleshooting assistance.
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