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Canadian Carriers & Setup Guide for TickTalk 4 and TickTalk 5

Updated

Questions this article answers

  • Which Canadian carriers work with TickTalk?
  • What type of cellular plan does TickTalk require?
  • Does TickTalk support VoLTE calling in Canada?
  • Why are voice calls not working?
  • How do I set up an APN on TickTalk 4 or TickTalk 5?

TickTalk smartwatches work with GSM carriers worldwide. Popular Canadian carriers that have been used successfully with TickTalk include:

  • Bell
  • Fido
  • Koodo
  • Rogers
  • TELUS
  • Virgin Plus

For many customers, Fido is one of the more affordable options, with plans often starting around CAD $25/month. Carrier plans and pricing may change over time.

For the best experience, please ensure your cellular plan supports VoLTE (Voice over LTE). Without VoLTE, traditional cellular voice calling may not function properly outside of Wi-Fi.

What Type of Plan Does TickTalk Require?

TickTalk requires a standard cellular phone plan that includes:

  • Talk
  • Text
  • Data

The following plan types are not compatible:

  • Smartwatch or wearable plans
  • DIGITS plans
  • Tracking device plans
  • Tablet plans
  • Data-only plans

If you are unsure which type of plan you have, please contact your carrier before activating your SIM card.

Koodo Customers – Important VoLTE Information

Some Canadian customers using Koodo have reported issues with VoLTE calling.

According to Koodo, VoLTE requires:

  • A VoLTE-compatible device
  • An eligible postpaid account
  • A VoLTE-enabled coverage area

VoLTE is generally available across Canada, except in certain areas where service may be limited.

If your TickTalk can access mobile data but cannot make or receive traditional cellular calls, please contact Koodo to verify that VoLTE has been enabled on your account.

Setting Up Your Carrier APN

For most major Canadian carriers, including Rogers, TELUS, Bell, and Fido, the APN settings should populate automatically.

If:

  • Mobile data is not working,
  • You are using a smaller carrier or MVNO, or
  • The internet connection icon remains gray,

you may need to manually configure your APN settings.

Please contact your carrier and obtain the correct APN settings before proceeding.

TickTalk 5 APN Setup

  1. Open Settings.
  2. Select Edit APN.
  3. Tap the + icon.
  4. Enter the APN settings provided by your carrier.
  5. Tap the ✓ checkmark to save.
  6. Return to the home screen.

When configured correctly, the mobile data connection icon should appear in white.

Check instructional video HERE.

TickTalk 4 APN Setup

  1. Open Settings.
  2. Select Edit APN.
  3. Tap the + icon.
  4. Enter the APN settings provided by your carrier.
  5. Leave APN Type set to Default.
  6. Save the settings using the floppy disk icon.
  7. Reboot the watch by holding the silver button and selecting Reboot.

Once the watch restarts, you should see a 3G or 4G indicator next to the signal bars, confirming that mobile data is working.

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