Skip to main content
Submit a request

What Does TickTalk's Warranty Cover?

Updated

Questions this article answers

  • What does TickTalk's warranty cover?
  • What is the difference between the Limited Warranty and Extended Warranty?
  • Does TickTalk cover accidental or water damage?
  • Does TickTalk cover lost or stolen devices?
  • What happens if my warranty has expired?

Warranty Coverage: Limited, Extended, and Expired Devices

TickTalk offers several levels of protection depending on your purchase and subscription status.

1-Year Limited Manufacturer Warranty

All TickTalk devices purchased from authorized retailers are covered by a 1-Year Limited Manufacturer Warranty.

Authorized retailers include:

  • MyTickTalk.com
  • Amazon
  • Walmart
  • Best Buy

What Is Covered?

  • Manufacturing defects
  • Hardware defects under normal use
  • Defects in materials or workmanship

What Is Not Covered?

  • Physical damage
  • Water or liquid damage
  • Accidental damage
  • Unauthorized repairs or modifications
  • Lost or stolen devices
  • Normal wear and tear

For international customers, shipping costs, duties, and taxes associated with warranty claims are the responsibility of the customer.

Extended Warranty Coverage

Customers enrolled in an active TickTalk Wireless Plus Plan (Essential Plus or Premium Plus) receive Extended Warranty protection.

What Is Covered?

  • Hardware defects
  • Software-related issues
  • Accidental damage
  • Water damage

What Is Not Covered?

  • Lost devices
  • Stolen devices
  • Intentional damage
  • Cosmetic wear and tear

Important Requirements

  • Extended Warranty must be purchased within 30 days of device activation.
  • Coverage is tied to the device phone number and active subscription.
  • If the qualifying wireless subscription is canceled, Extended Warranty coverage will terminate.

Out-of-Warranty Devices

Devices outside of the 1-Year Limited Warranty period and not covered by an active Extended Warranty may still be eligible for repair, replacement, upgrade, or trade-in programs.

Repair and replacement costs vary depending on the issue and device condition.

We recommend contacting TickTalk Support for available options.

Need Service?

To request a repair or replacement, visit:

https://www.myticktalk.com/pages/concept-return-replace

For complete warranty terms and conditions, please review our Return & Replacement Policy:

https://www.myticktalk.com/pages/return-policy-1

Resources:

TickTalk Wireless Plus Loyalty Protection Benefits After 24 Months

Related articles