When your 24-month Extended Warranty coverage period ends, your benefits don't stop — they evolve. Active TickTalk Wireless Plus subscribers automatically become eligible for Loyalty Protection Benefits, our exclusive program designed to reward long-term members.
Extended Warranty Coverage (Months 1–24)
Active TickTalk Wireless Plus subscribers (Essential Plus or Premium Plus plans) receive Extended Warranty coverage for up to 24 months from the original retail purchase date of their covered TickTalk device.
During this period, TickTalk may repair or replace eligible devices that experience covered mechanical or electrical failures.
Extended Warranty does not cover:
- Lost or stolen devices
- Intentional damage
- Cosmetic damage that does not affect functionality
Loyalty Protection Benefits (After Month 24)
After the initial 24-month Extended Warranty period, customers who maintain an active TickTalk Wireless Plus subscription may continue to qualify for Loyalty Protection Benefits.
To be eligible, customers must:
- Maintain an active TickTalk Wireless Plus subscription
- Have completed the initial 24-month Extended Warranty coverage period
- Have an account in good standing
Loyalty Replacement Benefit
Eligible Plus subscribers may request a replacement device for a reduced Loyalty Replacement Fee.
- Loyalty Replacement Fee: $50 per approved replacement device
- Maximum: 2 replacements per rolling 12-month period
- Replacement devices may be new, refurbished, or equivalent models at TickTalk's discretion
Not eligible for Loyalty Replacement:
- Lost or stolen devices
- Intentional damage
- Cosmetic damage that does not affect functionality
Member Upgrade Rewards
Long-term Plus subscribers earn upgrade credits to put toward a newer TickTalk device.
| Months Active (Total) | Upgrade Credit Earned |
|---|---|
| 24 months completed | $0 |
| 30 months | $50 |
| 36 months | $100 (cap reached) |
| 42+ months | $100 (cap reached) |
- Credits accrue at $50 per each additional 6 months of continuous Plus subscription beyond the initial 24-month period
- Maximum: $100 total Upgrade Credit per device
- Credits have no cash value, cannot be transferred or redeemed for cash, and expire immediately upon cancellation of the Plus subscription
- Credits may only be used toward eligible TickTalk upgrade programs
Trade-In & Upgrade Program
Eligible customers may trade in an existing TickTalk device and apply accumulated Upgrade Credits toward the purchase of a newer TickTalk model. Upgrade Credits may also be combined with approved promotional upgrade offers when authorized by management.
Trade-in values, upgrade pricing, and promotional offers may vary by product launch and inventory availability.
Can I Use Both Replacement and Upgrade Benefits at the Same Time?
No. Loyalty Protection Benefits are designed to provide either replacement assistance or upgrade assistance — they cannot be combined for the same device in the same benefit period.
If you use a Loyalty Replacement:
- Any accumulated Upgrade Credits for that device are forfeited and reset to $0
- New credit accumulation resumes after 6 additional months of continuous Plus subscription
If you use Upgrade Credits:
- Loyalty Replacement eligibility for the prior device terminates immediately
- The new device begins a new warranty eligibility cycle under the then-current Plus Protection terms
What Loyalty Protection Benefits Are Not
To set clear expectations:
- Loyalty Protection Benefits are not an unlimited replacement program
- They are not perpetual warranty coverage
- They are not a guaranteed future upgrade entitlement
Specific benefits, eligibility requirements, fees, and promotional offers may change at any time and will be communicated through TickTalk's website or customer support channels.
How to Submit a Claim or Redeem Upgrade Credits
- Visit myticktalk.com/pages/concept-return-replace to submit a replacement request, or
- Contact our support team at support@myticktalk.com with your account details and device IMEI
Our team will verify eligibility and walk you through next steps.
Still Have Questions?
Contact us at support@myticktalk.com or submit a request through the TickTalk Help Center.
TickTalk reserves the right to modify Loyalty Protection Benefits, replacement fees, upgrade credit values, benefit eligibility, and promotional offers at any time.
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