Questions this article answers
- What should I do if my TickTalk is lost or stolen?
- How do I disable a lost TickTalk watch?
- How do I stop paying for a lost watch?
- Does TickTalk warranty cover lost or stolen devices?
- Can I get a replacement if my watch is lost or stolen?
What Should I Do If My TickTalk Is Lost or Stolen?
If your TickTalk has been lost or stolen and you are unable to recover it, we recommend taking the following steps immediately to protect your account and prevent unauthorized use.
Step 1: Disable the Watch
You can remotely disable the watch from your TickTalk App.
Go to:
TickTalk App > Parent Portal > Enable Watch Features > Disable Watch
Toggle Disable Watch on.
Once disabled, the watch will no longer be usable by anyone who may have found or taken it.
Step 2: Cancel Your Monthly Wireless Subscription
To avoid continuing monthly service charges, cancel your wireless subscription as soon as possible.
Visit:
activate.myticktalk.com
Log in to your TickTalk Wireless account and cancel the affected line.
Please note that disabling the watch does not automatically cancel your wireless subscription.
Is a Lost or Stolen Watch Covered Under Warranty?
No.
Neither the 1-Year Limited Manufacturer Warranty nor the Extended Warranty included with TickTalk Wireless Plus Plans covers:
- Lost devices
- Stolen devices
- Misplaced devices
- Unexplained disappearance
Can I Get a Replacement Watch?
Although lost or stolen devices are not covered under warranty, TickTalk may offer loyalty discounts, upgrade promotions, or replacement pricing for existing customers.
Customers enrolled in an active Extended Warranty plan are not eligible for a free replacement for lost or stolen devices, but may qualify for discounted replacement pricing.
Available offers may vary based on the device model, account status, and current promotions.
Need Help?
If your TickTalk has been lost or stolen, please contact TickTalk Support and include:
- Your order number (if available)
- The watch phone number
- The watch IMEI number (if available)
Our team will help review available replacement options and answer any questions regarding your account.