Common Questions
Why can't I hear calls on my TickTalk watch?
Why can't people hear my child during calls?
Why is there no sound during calls?
Why is my TickTalk speaker not working?
Why is my TickTalk microphone not working?
If the speaker or microphone on your TickTalk 5 is not working properly, follow the troubleshooting steps below.
Problem: Your Child Cannot Hear the Other Person
1. Check that the speaker area is not blocked by dust, water, or debris.
2. Gently clean the speaker area with a dry, soft cloth.
3. Restart the watch:
o Power off the watch.
o Wait 10 seconds.
o Turn the watch back on.
4. Test another call.
Problem: Other People Cannot Hear Your Child
1. Have your child use the watch in a quiet environment.
2. Make sure they are speaking clearly near the microphone.
3. Check that nothing is covering the microphone opening.
4. Restart the watch and test another call.
Reset the Watch
If the issue continues:
Back Up the Watch
On the watch:
Settings > Backup
Reset the Watch
On the watch:
Settings > Reset
Restore the Backup
In the TickTalk Parent App:
Parent Portal > T-Cloud > Sync From Last Backup
Still Need Help?
If the speaker or microphone still does not work, contact TickTalk Support and include:
· Your order number
· The watch IMEI number (Settings > About Me)
· A short video demonstrating the issue, if possible
Email: support@myticktalk.com
Phone: 1-844-260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PST