Common Questions
Why is my TickTalk 5 touchscreen not responding?
Why is my screen frozen?
Why won't my watch swipe?
Why is my watch pressing buttons by itself?
Why is the touchscreen not working near the edges?
If your TickTalk 5 touchscreen is frozen, unresponsive, swiping incorrectly, or activating buttons on its own, follow the troubleshooting steps below.
Step 1: Clean the Screen
Use a clean, dry microfiber cloth to remove fingerprints, moisture, or debris from the screen.
Step 2: Check Your Fingers
Make sure your hands are clean and dry before using the touchscreen.
Moisture or dirt can affect touchscreen performance.
Step 3: Remove Screen Protectors
Remove any temporary, damaged, thick, misaligned, or bubbling screen protectors.
These may interfere with touch sensitivity.
Step 4: Check Cases and Covers
Make sure any protective case or cover is not blocking the edges of the touchscreen.
Step 5: Allow the Watch to Fully Start
If the watch was recently powered on, wait 1–2 minutes for startup processes to complete before testing the touchscreen.
Step 6: Restart the Watch
1. Power off the watch.
2. Wait a few seconds.
3. Turn the watch back on.
Step 7: Force Restart the Watch
If the screen is completely frozen:
1. Press and hold the black power button for 10 seconds.
2. Wait for the watch to restart.
Step 8: Check for Software Updates
On the watch:
Settings > OS Update
Install any available updates and test the touchscreen again.
Step 9: Back Up and Reset the Watch
Before resetting:
TickTalk Parent App > Parent Portal > My TickTalk > T-Cloud
Back up your watch data.
Then reset the watch:
Watch Settings > Reset
After setup, restore your most recent backup.
Still Having Touchscreen Issues?
If the touchscreen continues to freeze, respond incorrectly, or does not function normally after completing the steps above, contact TickTalk Support.
Please include:
· Your order number
· The watch IMEI number (Settings > About Me)
· A short video showing the issue, if possible
Email: support@myticktalk.com
Phone: 1-844-260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PST
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