Questions this article answers

• Is my TickTalk covered under warranty?
• How long is the TickTalk warranty?
• What does the warranty cover?
• Does the warranty cover accidental damage?
• Are second-hand devices covered?

Is My TickTalk Covered Under Warranty?

All TickTalk devices include a 1-Year Limited Manufacturer Warranty covering defects in materials and workmanship under normal use.

What Is Covered?

• Manufacturing defects
• Hardware failures under normal use
• Software-related defects covered by the manufacturer warranty

What Is Not Covered?

• Physical damage
• Water or liquid damage
• Accidental damage
• Unauthorized modifications
• Lost or stolen devices

Extended Warranty Coverage

Customers enrolled in an active TickTalk Wireless Plus Plan, including Essential Plus or Premium Plus, may receive Extended Warranty coverage that includes:

• Hardware defects
• Software-related issues
• Accidental damage
• Water damage

*Extended Warranty does not cover lost or stolen devices.

Authorized Retailers Only

Warranty coverage applies only to devices purchased from authorized retailers, including:

• MyTickTalk.com
• Amazon
• Walmart
• Best Buy

Products purchased second-hand or from unauthorized sellers are not covered.