Questions this article answers
- Is my TickTalk App account the same as my TickTalk Wireless account?
- Do I need a separate TickTalk Wireless account?
- Can I use the same email address for both accounts?
- Where do I manage my TickTalk Wireless subscription?
- How do I delete my TickTalk App account?
- Does canceling my TickTalk Wireless plan delete my TickTalk App account?
- Does deleting my TickTalk App account cancel my TickTalk Wireless plan?
No. Your TickTalk App account and TickTalk Wireless account are separate accounts that serve different purposes.
TickTalk App Account
Your TickTalk App account is used to:
- Pair and manage your child's TickTalk watch
- View location and route history
- Manage contacts and parental controls
- Send messages and make video calls
- Configure watch settings
You can access your TickTalk App account through the TickTalk Parent App.
TickTalk Wireless Account
Your TickTalk Wireless account is used to:
- Activate your SIM card
- Select and manage your wireless plan
- View your TickTalk phone number
- Update payment methods
- Manage billing and subscriptions
- Cancel or change your wireless plan
You can access your TickTalk Wireless account at activate.myticktalk.com.
Do I Need a Separate TickTalk Wireless Account?
Yes. You must create a TickTalk Wireless account to activate service and manage your wireless subscription.
You may use the same email address for both accounts, but the accounts are separate and have different login credentials.
How Do I Delete My TickTalk App Account?
To permanently delete your TickTalk App account:
- Log in to the TickTalk Parent App.
- Go to Parent Portal.
- Select My App.
- Select Account Deactivation.
- Follow the confirmation steps.
Deleting your TickTalk App account will remove associated app data, including settings, chat history, and parental controls.
Important Notes
Deleting Your TickTalk App Account
Deleting your TickTalk App account does not cancel your TickTalk Wireless subscription.
If you have an active TickTalk Wireless plan, it will continue to renew until it is canceled separately through your TickTalk Wireless account.
Canceling Your TickTalk Wireless Plan
Canceling your TickTalk Wireless plan does not delete your TickTalk App account.
Your TickTalk App account will remain active unless you choose to delete it separately.
Common Scenarios
I'm switching to another SIM provider
Cancel your TickTalk Wireless plan if you no longer need TickTalk Wireless service. Your TickTalk App account can remain active.
I'm no longer using the watch
You may wish to cancel your TickTalk Wireless plan and delete your TickTalk App account.
I'm giving away or selling the watch
We recommend removing the watch from your TickTalk App account before transferring ownership. The new owner can create their own TickTalk App account and wireless plan.