This article applies to TickTalk 4 and TickTalk 5 watches using a physical TickTalk Wireless SIM card.
If you use a TickTalk 4 or TickTalk 5 with a physical TickTalk Wireless SIM card, your wireless service is managed through a separate TickTalk Wireless account. Payment methods and subscription billing cannot be updated in the TickTalk App.
Update Your TickTalk 4 or TickTalk 5 Wireless Payment Method
To update the payment method for your TickTalk Wireless subscription:
- Visit activate.myticktalk.com.
- Sign in using the email address associated with the TickTalk Wireless account used to activate the physical SIM card.
- Click the Settings (gear) icon in the upper-left corner.
- Select Billing Information.
- Under Payment Method, update your payment details and save your changes.
If Your Payment Failed
TickTalk Wireless is a prepaid monthly subscription and does not require manual refills. If a monthly payment failed, update the payment method using the steps above. Once payment is processed successfully, the TickTalk 4 or TickTalk 5 subscription and wireless service can continue or be restored.
Important Information
- This process is specifically for TickTalk 4 and TickTalk 5 physical TickTalk Wireless SIM plans.
- The TickTalk App manages watch features and parental controls; it does not manage TickTalk Wireless billing.
- Use the TickTalk Wireless account portal for payment methods, billing information, and plan management.