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Calling Issues on TickTalk 6

Updated

Common Questions

  • Why can't my TickTalk receive calls?
  • Why can't my TickTalk make calls?
  • Why is my watch not ringing?
  • Why do calls go straight to voicemail?
  • Why are calls failing on my TickTalk 6?
  • Why can't I make a FaceTalk video call or Wi-Fi call?
  • Why are my FaceTalk video or Wi-Fi calls choppy or blurry?
  • Does TickTalk 6 support multi-person video calls?
  • Why is a FaceTalk video call limited to about three minutes?

If you're having trouble making or receiving calls on your TickTalk 6, follow the troubleshooting steps below.

Problem: Unable to Make a FaceTalk Video Call or Wi-Fi Call

If a FaceTalk video call or Wi-Fi call won't connect, check the following:

  • The watch may already be on another call.
  • The watch may currently be within a DND/Focus period.
  • Calling may be restricted to Wi-Fi only while the watch is currently using cellular data.
  • The watch battery may be too low.
  • Watch use may be disabled from the TickTalk App.
  • Turn off any VPN on the parent's phone and try again.

Problem: FaceTalk Video or Wi-Fi Calls Are Choppy or Blurry

  • The watch's network connection may be unstable. Try switching between cellular data and Wi-Fi.
  • The phone's network connection may be unstable. Try switching between cellular data and Wi-Fi.

Does TickTalk 6 Support Multi-Person Video Calls?

No. FaceTalk currently supports one-to-one video calls between supported watches, or between a watch and the parent app. Text and voice messages can still be shared with multiple approved users through supported group chat features.

Why Is a FaceTalk Video Call Limited to About Three Minutes?

Because a smartwatch has limited space for heat dissipation, video calls are time-limited to balance battery life, temperature, and safe operation. You can start another call after the previous one ends, but extended back-to-back video calling isn't recommended, since it can significantly increase watch temperature and battery use.

Problem: Can't Receive Calls

Step 1: Confirm the Watch Is Connected

Make sure the watch:

  • Is powered on
  • Has sufficient battery
  • Has cellular signal or Wi-Fi connectivity

If the watch appears offline, see: TickTalk 6 Connection Issues: Offline, No Service, Not Activated, or Disconnecting

Step 2: Check eSIM/Wireless Activation

Make sure your TickTalk Wireless plan is active.

If you're using TickTalk Wireless, confirm:

  • Your line is active in TickTalk App > My Services > Wireless & eSIM
  • There are no account issues affecting service

Step 3: Check Approved Contacts

If Block Unknown Numbers is enabled, only approved contacts can call the watch.

Verify that:

  • Your phone number is saved in the contact list
  • The number is entered correctly
  • The incoming caller ID matches the saved contact

For more information, see: Article U – Does TickTalk Block Calls from Unknown Numbers?

Step 4: Check Do Not Disturb

In the TickTalk App:

Settings > Do Not Disturb

Review the current DND schedule and temporarily disable it for testing.

Step 5: Restart the Watch

  1. Power off the watch.
  2. Wait a few seconds.
  3. Turn the watch back on.
  4. Test incoming calls again.

Problem: Can't Make Calls

Step 1: Confirm the Watch Is Connected

Make sure the watch has active cellular service or Wi-Fi connectivity.

Step 2: Verify the Contact Is Approved

TickTalk can only call contacts that have been approved and added by the parent or Primary User.

Note: If the watch is using a Travel Plan, traditional cellular voice calling is not included — use supported in-app calling over data or Wi-Fi instead.

Step 3: Check Airplane Mode

On the watch:

Settings > Airplane Mode

Make sure Airplane Mode is turned off.

Step 4: Restart the Watch

Restart the watch and test the call again.

Problem: Calls Disconnect or Fail

Step 1: Check Signal Strength

Move to an area with stronger cellular coverage.

Weak signal may cause:

  • Dropped calls
  • Failed calls
  • Poor call quality

Step 2: Test Another Location

Try placing a call from a different location to determine whether the issue is coverage-related.

Step 3: Restart the Watch

Restart the watch and test again.

Still Having Calling Issues?

If calls continue to fail after completing the steps above, contact TickTalk Support.

Please include:

  • Your order number
  • The watch IMEI number (Settings > About Me)
  • The phone number being used to call the watch
  • A description of the issue (can't receive calls, can't make calls, dropped calls, etc.)

Email: support@myticktalk.com Phone: 1-844-260-4051

Support Hours: Monday–Friday, 9:00 AM–6:00 PM PST

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