Common Questions
- Can I use a used TickTalk?
- Can I activate a second-hand TickTalk?
- I bought a TickTalk from eBay. Can I set it up?
- How do I reset a TickTalk for a new owner?
- Why won't my pre-owned TickTalk pair to my account?
- How do I remove a previous owner's account?
Important
A TickTalk watch must be released from the original owner's account before it can be set up by a new owner.
For privacy and security reasons, TickTalk cannot remove a previous owner without their permission.
If the watch is still linked to another account, the original owner must remove it from their TickTalk App before you can use it.
We strongly recommend purchasing TickTalk watches from authorized retailers such as myticktalk.com or Amazon.
If You Have Permission from the Original Owner
The original owner must first remove the watch from their TickTalk account.
Once the watch has been released, you can reset it and pair it to your own account.
Reset the Watch
- Open the TickTalk App.
- Go to Settings.
- Make sure the view is set to My TickTalk (not Your App).
- Select System Reset.
Remove All Existing App Users
To completely prepare the watch for a new owner:
- Open the TickTalk App.
- Go to Settings.
- Make sure the view is set to My TickTalk.
- Select Approved App Users.
- Unpair the Primary User.
Once complete, the watch can be paired to a new TickTalk account.
Not Sure if the Watch Was Released?
If you're unsure whether the watch has been properly removed from the previous owner's account, contact TickTalk Support.
- Email: support@myticktalk.com
- Phone: 1-844-260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PST