Questions this article answers
- How do I contact TickTalk Support?
- Does TickTalk offer live chat support?
- How can I get help through the TickTalk App?
- What are TickTalk Support hours?
- Can I call TickTalk Support?
- What is the fastest way to get help?
How Do I Contact TickTalk Support?
We're here to help! TickTalk offers multiple ways to get support depending on your needs.
24/7 AI Chat Support
For the fastest assistance, use our AI-powered support chat available 24 hours a day, 7 days a week.
You can access Smart Help:
- On our website at www.myticktalk.com
- Directly within the TickTalk App
Our AI assistant can instantly answer common questions about:
- Setup and activation
- Calling and messaging
- Location tracking
- TickTalk Wireless plans
- Billing and subscriptions
- Troubleshooting
- Warranty and replacements
If additional assistance is needed, the AI assistant can help create a support ticket for our team.
Email Support
For account-specific questions, technical issues, warranty requests, or replacement inquiries, please email:
support@myticktalk.com
When contacting support, please include:
- Your order number (if available)
- Your watch phone number (if applicable)
- Your watch IMEI number (if available)
- A brief description of the issue
Providing this information helps us resolve your request more quickly.
Phone Support
Phone Support: 1-(844) 260-4051
Phone support is available during normal business hours.
If we're assisting other customers, please leave a voicemail and our team will return your call as soon as possible.
Support Hours
Our customer support team is available:
Monday – Friday 9:00 AM – 6:00 PM Pacific Time
Responses may be delayed during weekends and holidays.
Need Help After Hours?
Our 24/7 AI Smart Help is always available through the TickTalk App and on our website to answer questions anytime, day or night.