Questions this article answers
- Why do I have multiple TickTalk accounts?
- Is my TickTalk App account the same as my website account?
- How do I log in to TickTalk Wireless?
- Which account do I use to manage my cellular plan?
- Which account do I use to access parental controls?
Understanding Your TickTalk Accounts
TickTalk currently uses separate accounts for different services. Depending on what you're trying to access, you may need to log in using a different account.
TickTalk App
Use the TickTalk App to:
- Call and message your child
- View location information
- Manage parental controls
- Access watch settings
- Manage approved contacts
Your TickTalk App account is created during the watch setup process.
TickTalk Wireless
Visit:
activate.myticktalk.com
Use TickTalk Wireless to:
- Activate a new line
- View your watch phone number
- Change plans
- Update billing information
- Cancel service
Your TickTalk Wireless account is separate from your TickTalk App account.
MyTickTalk.com
Visit:
www.myticktalk.com
Use your website account to:
- View order history
- Track purchases
- Manage shipping information
- Access online purchases
Your website account is separate from your TickTalk App and TickTalk Wireless accounts.
Are These Accounts Connected?
No.
At this time:
- TickTalk App
- TickTalk Wireless
- MyTickTalk.com
all use separate login systems and may use different usernames, passwords, or email addresses.
Having Trouble Logging In?
If you're unable to access one of your TickTalk accounts, see:
- Why Can't I Log In to the TickTalk App?
- How Do I Activate a TickTalk Wireless Plan?
- How Do I Cancel My TickTalk Wireless Subscription?
Or contact TickTalk Support for assistance.
Why Am I Being Told I've Exceeded Verification Code Attempts?
During account registration, verification codes sent to the same phone number or email are limited to a set number of attempts within 24 hours. If you exceed the limit, you may see a "Too Many Attempts" message. A similar limit may apply when repeatedly pairing new watches and requesting verification codes for a new TTID. Wait for the restriction period to reset before trying again.
Can the Same TickTalk App Account Be Logged In on iOS and Android at the Same Time?
A TickTalk account can be registered and used on either iOS or Android, but simultaneous login on different devices/platforms may not be supported. Logging in on another device may sign the previous session out.