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How Does FaceTalk Video Calling Work on TickTalk 5?

Updated

Questions this article answers

  • How do I make a FaceTalk video call?
  • Who can video call my child?
  • Why do FaceTalk calls end after 3 minutes?
  • Does FaceTalk use Wi-Fi or cellular data?
  • How can I reduce data usage for video calls?

How Does FaceTalk Video Calling Work on TickTalk 5?

FaceTalk allows approved App Users to make video calls with your child's TickTalk watch.

FaceTalk helps families stay connected through secure video communication directly within the TickTalk App.

 

How Do I Start a FaceTalk Video Call?

To start a video call:

  1. Open the TickTalk App.
  2. Tap the Calling icon from the bottom navigation.
  3. Select FaceTalk.
  4. The video call will begin if the watch is online.

The watch must be connected to either:

  • Cellular service, or
  • Wi-Fi

to receive FaceTalk calls.

Who Can Use FaceTalk?

Only approved App Users can make FaceTalk video calls.

Before someone can video call your child, they must:

  1. Download the TickTalk App.
  2. Create a TickTalk App account.
  3. Request access to the watch.
  4. Be approved by the Administrator.

Unknown users cannot video call the watch.

Why Do FaceTalk Calls End After 3 Minutes?

FaceTalk calls automatically end after approximately 3 minutes.

This limit helps:

  • Protect battery life
  • Reduce device temperature during video calls
  • Improve overall watch performance

If you would like to continue the conversation, simply start another FaceTalk call.

Does FaceTalk Use Wi-Fi or Cellular Data?

Yes.

FaceTalk uses an internet connection and may use:

  • Wi-Fi
  • Cellular data

depending on what is available.

How Can I Reduce Data Usage?

To reduce cellular data usage, we recommend:

  • Connecting the watch to Wi-Fi whenever possible.
  • Enabling Wi-Fi Auto Connect.
  • Setting FaceTalk to use Wi-Fi only (if available in your region or app version).

Wi-Fi typically provides a more stable video calling experience while reducing cellular data consumption.

Important Note

Video call quality may vary depending on:

  • Cellular signal strength
  • Wi-Fi signal quality
  • Network congestion
  • Available bandwidth

For the best FaceTalk experience, we recommend using a strong Wi-Fi connection whenever possible.

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