Questions this article answers

What is an Administrator?
What is the difference between Administrator, Full Access, and Limited Access?
Who can use Remote Answer?
Who can view my child's location?
Who can approve new App Users?
How do I change a user's access level?

What Is the Difference Between Administrator, Full Access, and Limited Access Users?

TickTalk allows multiple approved users to communicate with your child's watch while giving the Administrator control over access and safety settings.

Administrator

The Administrator is the first person who successfully pairs the watch to the TickTalk App.

There can only be one Administrator per watch at a time.

The Administrator has the highest level of access and control, including:

Approving or denying App User requests
Assigning Full Access or Limited Access permissions
Viewing location and route history
Managing approved contacts
Editing watch settings
Managing safety features
Enabling or disabling 911 Calling
Managing T-Cloud settings
Using Remote Answer

Only the Administrator can use the Remote Answer feature.

Full Access Users

Full Access Users can help manage the watch and monitor your child's safety.

Full Access permissions include:

Voice calling
FaceTalk video calling
Messaging
eGreeting cards
Viewing location information
Viewing route history
Managing approved contacts
Accessing most watch settings
Receiving safety notifications

Full Access users cannot:

Approve or deny App User requests
Use Remote Answer
Transfer Administrator ownership

Full Access is commonly used for:

Parents
Guardians
Caregivers
Other trusted adults

Limited Access Users

Limited Access Users can communicate with your child but cannot access safety or management features.

Limited Access permissions include:

Voice calling
FaceTalk video calling
Messaging
eGreeting cards

Limited Access users cannot:

View location information
View route history
Manage contacts
Change watch settings
Use Remote Answer
Approve App Users

Limited Access is commonly used for:

Grandparents
Relatives
Family friends
Babysitters
Other approved contacts

How Do I Change a User's Access Level?

The Administrator can update a user's permissions at any time.

To change a user's access level:

Open the TickTalk App.
Go to Parent Portal > Contacts > App Users.
Select the App User.
Choose Full Access or Limited Access.
Save your changes.

The updated permissions will take effect immediately.