Questions this article answers
- Can TickTalk 5 call international phone numbers?
- How do I add an international contact?
- Which countries support international voice calling?
- Why can't I call an international number?
- Can international family members use the TickTalk App instead?
How Do I Add an International Contact to TickTalk 5?
TickTalk 5 can call approved international contacts when the watch is being used with a compatible carrier that supports international voice calling.
How to Add an International Contact
- Open the TickTalk App.
- Go to Parent Portal > Contacts.
- Select Add Contact.
- Enter the contact information.
- Enter the full international phone number, including:
- Country code
- Area/City code (if applicable)
- Local phone number
- Save the contact.
The contact will then appear in the watch Phone Book.
Which Countries Support Voice Calling?
International voice calling depends on the carrier being used and whether VoLTE calling is supported in that country.
For a list of compatible carriers and countries that support voice calling, please refer to:
Access Our List of Compatible International GSM Carriers
Why Can't I Call an International Number?
If voice calling is not working:
- The carrier may not support VoLTE voice calling.
- The country may not be listed as a supported voice-calling country.
- The phone number may not be entered in the correct international format.
Countries That Do Not Support VoLTE Voice Calling
In some countries, TickTalk may still support:
- FaceTalk Voice Calling
- FaceTalk Video Calling
- Messaging
- Location Services
using Wi-Fi or mobile data.
However, traditional cellular voice calling may not be available if the local carrier does not support VoLTE compatibility with TickTalk.
Recommended Option for International Family Members
For family members living outside the United States, Canada, or supported voice-calling regions, we recommend using the TickTalk App.
App users can communicate with the watch using:
- FaceTalk Voice Calling
- FaceTalk Video Calling
- Messaging
- Group Chat
using Wi-Fi or data without relying on local voice calling compatibility.
