Questions this article answers

• How do I set a password on my TickTalk watch?
• Can I lock my child's TickTalk watch?
• Why isn't my watch password updating?
• Does the watch need to be online to set a password?
• What happens if the watch is lost or stolen?

How Do I Set Up a Watch Password on TickTalk 5?

You can set a 4-digit password to help protect your child's watch if it is lost, misplaced, or accessed by someone else.

Before You Begin

The watch must be online before a password can be created or updated.

The watch can be online using:

• An active cellular connection
• A Wi-Fi connection

You can verify the watch is online by checking the TickTalk App.

How to Set a Watch Password

1. Open the TickTalk App.
2. Go to Parent Portal.
3. Select Watch Password.
4. Enter a 4-digit password.
5. Tap Done to save.

The watch will receive the new password once it is online.

What Happens After a Password Is Set?

Once enabled:

• Your child must enter the 4-digit password to access the watch.
• The password helps protect personal information stored on the watch.
• The password remains active until it is changed or removed.

Why Isn't My Password Updating?

If the password does not appear on the watch:

• Confirm the watch is online.
• Connect the watch to Wi-Fi if cellular service is unavailable.
• Wait a few minutes for the update to sync.
• Restart the watch and try again.

What Happens If the Wrong Password Is Entered Multiple Times?

For security purposes, the watch will automatically lock if the wrong password is entered 5 times.

When this happens:

• The watch cannot be accessed until it is unlocked by an Administrator.
• An Administrator must use the TickTalk App to remove or reset the watch password.

To unlock the watch:

1. Open the TickTalk App.
2. Go to Parent Portal > Watch Password.
3. Either:
   • Select Delete Password to remove the password entirely, or
   • Enter and save a new 4-digit password.

Once the change syncs to the watch, the watch will be unlocked and available for use again.

Important: The watch must be online (cellular or Wi-Fi) to receive the updated password or unlock command.

Important Note

If your watch is lost or stolen, we recommend setting a watch password as soon as possible and contacting TickTalk Support for additional assistance.