Skip to main content
Submit a request

How to Pair Your TickTalk 6 with the TickTalk App

Updated

Common Questions

  • How do I pair my TickTalk 6 with the TickTalk App?
  • How do I add a TickTalk 6 if my app already has another watch?
  • I'm replacing a TickTalk 4 or TickTalk 5. What should I do first?
  • How do I confirm pairing on the watch?
  • How do I give another parent or guardian access to the watch?
  • What's the difference between Full Access and Limited Access?
  • What if the watch says it's linked to another account?

Pairing your TickTalk 6 with the TickTalk App connects the watch to your account so you can manage contacts, check location, send messages, and set parental controls. You scan the QR code on the watch with the app, then tap Confirm on the watch. Both the watch and the TickTalk App must confirm the pairing request before setup is complete.

The steps below depend on whether this is your first watch, your app already has a watch, or you're a second parent joining an existing watch.

Before You Start

  1. Charge your TickTalk 6, then press and hold the power button for about five seconds to turn it on.
  2. On the watch, go to Settings > Wi-Fi and connect to a trusted Wi-Fi network. The watch must be online to pair.
  3. Install the latest version of the TickTalk App on your phone.

How Do I Pair My First TickTalk 6?

Use these steps if your TickTalk App account doesn't have any watches yet.

  1. Open the TickTalk App and sign in, or create a new account.
  2. Tap Pair My TickTalk and choose TickTalk 6.
  3. Scan the QR code on the watch screen with the app.
  4. A confirmation request appears on the watch. Tap Confirm.
  5. Complete your child's profile when the app asks.

Once both devices have confirmed the request, pairing is complete. The person who pairs the watch first becomes the Primary User.

How Do I Add a TickTalk 6 If My App Already Has a Watch?

Use these steps if your app already shows a watch, such as your child's TickTalk 5 or a brother's or sister's watch.

  1. Tap the profile icon at the bottom of the TickTalk App.
  2. Tap Add Another Watch. 
  3. On the TickTalk 6, go to Settings > Pair to show the QR code, if it isn't already on screen.
  4. Scan the QR code with the app, then tap Confirm on the watch.
  5. Complete the child's profile.

Replacing a TickTalk 4 or TickTalk 5? Pair your TickTalk 6 to the same TickTalk App account first, and keep your old watch and its plan active. Then follow How to Upgrade or Trade In to TickTalk 6: Transfer Your Plan and Keep Your Number so you keep your phone number. [CONFIRM: when the TickTalk 6 is for the same child, can it go on the existing child profile instead of creating a new one?]

How Do I Give Another Parent or Guardian Access?

The Primary User invites the other parent and approves their access. Each parent needs their own TickTalk App account. Signing in to the same account on two phones may sign the first phone out.

  1. In the TickTalk App, go to Parent Portal > Contacts > App Users and tap Invite Contacts. Enter the other parent's mobile number and tap Send Invite. Text invitations work in the United States and Canada.
  2. The other parent downloads the TickTalk App, creates their own account, and pairs using the watch's TTID. The TTID is on the watch under Settings > Pair.
  3. The Primary User gets a notification. Tap it, choose an access level, and tap Confirm.

To change someone's access later, go to Parent Portal > Contacts > App Users, find them, and tap Edit. To remove them, tap Unpair.

What's the Difference Between the Access Levels?

  • Full Access: The app user can use and manage the watch from their own app. 
  • Full Access Without Remote Answer: The same as Full Access, without Remote Answer.
  • Limited Access: The app user can call, message, and send eGreeting Cards, but can't see location or change watch settings.

Remote Answer availability depends on your region, applicable law, and your settings.

What If the Watch Says It's Linked to Another Account?

A used watch must be removed from the previous owner's account before you can pair it to yours. See How to Set Up a Used or Pre-Owned TickTalk and TickTalk 6 Won't Pair or Connect to the TickTalk App – How to Fix It.

Tutorial Video

Still Need Help?

Email: support@myticktalk.com Phone:(844) 260-4051

Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Related Articles

Related articles