Common Questions
- How do I transfer my TickTalk Wireless plan to TickTalk 6?
- What order should I do the upgrade steps in?
- Why does My Services say I have no paired watches?
- Will I keep my phone number when I upgrade to TickTalk 6?
- Can I put my old SIM card into TickTalk 6?
- What happens to my current plan and extended warranty?
- Is my first month of TickTalk 6 wireless really free?
- How do I move photos, messages, and settings to TickTalk 6?
- My TickTalk 6 says No Service after the transfer. What do I do?
- What if my transfer doesn't complete?
Quick Answer
If your TickTalk 4 or TickTalk 5 currently uses TickTalk Wireless, you can transfer your existing plan and phone number to TickTalk 6 through TickTalk App > My Services > My Plans > + > Transfer Plan. Pair your TickTalk 6 to the same TickTalk App account first — Transfer Plan only works once the new watch is paired. Keep TickTalk 6 connected to Wi-Fi during the transfer so it can automatically download the eSIM profile once provisioning is complete.
Your old pSIM subscription cancels automatically once the transfer succeeds, your phone number stays the same, and your first 30 days of TickTalk 6 wireless service are free.
This works whether you're purchasing TickTalk 6 as an upgrade or trading in your current TickTalk 4 or TickTalk 5.
Who Can Transfer Their Existing Plan?
You can use the in-app Transfer Plan feature if:
- You currently use a TickTalk Wireless physical SIM in your TickTalk 4 or TickTalk 5
- Your existing TickTalk Wireless line is active and eligible for transfer
- You've received your new TickTalk 6 and are ready to activate it
If your TickTalk 4 or TickTalk 5 uses your own SIM card or a non-TickTalk Wireless carrier, that service can't be transferred through this feature — see "What If I Use My Own SIM Card or Another Carrier?" below.
What Order Should I Do the Upgrade In?
Doing these steps in order keeps your phone number and your child's data. Each step is explained below.
- Keep your old watch and its plan active. Don't cancel your plan or send your old watch back yet.
- Back up your old watch. On the old watch, go to Settings > Backup.
- Pair your TickTalk 6 to the same TickTalk App account. See How to Pair Your TickTalk 6 with the TickTalk App.
- Connect your TickTalk 6 to Wi-Fi under Settings > Wi-Fi, and keep it connected.
- Transfer your plan in the TickTalk App.
- Wait for the eSIM to download, with the watch on Wi-Fi.
- Check the connection and make a test call.
- Move photos, messages, and settings from your old watch.
- Remove your old watch from the TickTalk App. If you're trading it in, ship it only after steps 2–8 are done.
Before You Start
- Wait until you have your TickTalk 6 in hand before beginning the transfer.
- Don't cancel your existing TickTalk Wireless subscription or deactivate your current pSIM before transferring. Your existing line needs to stay active for the transfer to complete.
- Pair your TickTalk 6 first. Pair it to the same TickTalk App account as your old watch, signed in as the Primary User. In the app, tap the profile icon at the bottom, then Add Another Watch.
- Make sure your TickTalk 6 is connected to Wi-Fi: Watch Settings > Wi-Fi. Keep it connected throughout the transfer — TickTalk 6 needs an internet connection to automatically download and install the new eSIM profile once carrier provisioning finishes.
How to Transfer Your TickTalk Wireless Plan
- Open the TickTalk App and sign in using your existing TickTalk account.
- Go to My Services > My Plans.
- Tap the + icon and select Transfer Plan, then tap Next.
- Select your TickTalk 6, enter your old watch's phone number, and confirm your plan.
- Enter the verification code we email you.
The transfer itself may complete in just a few minutes, but carrier provisioning can take up to 48 hours in some cases. Keep TickTalk 6 connected to Wi-Fi during this time — even before cellular service finishes activating, the watch can still use available Wi-Fi features. You'll get an email notification once the transfer and activation are complete.
Why Does My Services Say I Have No Paired Watches?
Transfer Plan only lists watches that are paired to your account. This message usually means one of two things:
- Your TickTalk 6 isn't paired yet. Pair it first, then return to My Services > My Plans.
- You're signed in to an account that isn't the Primary User's. Sign in with the account that first paired your old watch.
Can I Put My Old SIM Card Into TickTalk 6?
No. TickTalk 6 uses a built-in eSIM and has no physical SIM card slot — your existing TickTalk 4 or TickTalk 5 pSIM can't be installed or used in it. Use the Transfer Plan feature instead to move your eligible service to the TickTalk 6 eSIM.
Will I Keep My Phone Number?
Yes. A successful transfer moves your existing watch phone number automatically — you don't need to request a new number or manually port anything.
What Happens to My Old Subscription?
Once the transfer completes:
- Your previous TickTalk Wireless pSIM subscription is automatically canceled — no need to cancel it yourself
- Your original physical SIM is no longer active for that line
- A new TickTalk 6 wireless subscription is created and linked to your new watch
Please don't manually cancel your old plan before starting the transfer, unless TickTalk Support instructs you to.
What Happens to My Current Plan?
Your existing plan automatically migrates to the matching TickTalk 6 plan:
| Your Current Plan | Becomes on TickTalk 6 |
|---|---|
| Essential | TickTalk 6 Essential |
| Essential Plus | TickTalk 6 Essential |
| Premium | TickTalk 6 Premium |
| Premium Plus | TickTalk 6 Premium |
You don't need to manually select a plan during an eligible transfer — it happens automatically based on this mapping.
Can I Change or Cancel My Plan After Transfer?
Yes. Once your eSIM activation is successfully completed, go to My Services > My Plans > Change Plan to change or cancel your TickTalk Wireless plan. Like our previous pSIM plans, all TickTalk 6 eSIM wireless plans have no contract and no activation fee.
Your First Month of TickTalk 6 Wireless Is Free
If you successfully transfer an existing TickTalk Wireless pSIM plan to a TickTalk 6 eSIM, your first 30 days of TickTalk 6 wireless service are free. Your new billing cycle begins on the date your eSIM is successfully activated, and regular billing starts automatically after those first 30 days — no manual renewal needed.
Will My Billing Date Stay the Same?
No. Since the transfer creates a new TickTalk 6 wireless subscription, your billing cycle resets — your new cycle starts on the date your TickTalk 6 eSIM is successfully activated.
What Happens to My Extended Warranty?
If your previous Essential Plus or Premium Plus plan included extended warranty coverage, that coverage does not automatically carry over to TickTalk 6 — it was tied to your previous device.
For TickTalk 6, extended protection is offered separately through TickTalk Care+. You'll be given the option to add it after selecting your TickTalk 6 wireless plan during activation. Care+ is a separate subscription from your wireless plan — you can cancel it independently without affecting your TickTalk Wireless service.
For full Care+ pricing, coverage, and enrollment details, see: TickTalk Care+ Protection Plan: What's Covered, Pricing, and How to File a Claim
My TickTalk 6 Says No Service After the Transfer
- Swipe up on the watch to open Control Center. When the carrier name and signal appear, make a test call.
- If it says No Service, restart the watch.
- If it still says No Service, turn Wi-Fi off on the watch and check again.
Don't factory reset the watch. If it still shows No Service, contact TickTalk Support.
How Do I Move Photos, Messages, and Settings to TickTalk 6?
If your old watch still works:
- Keep both watches nearby, connected to Wi-Fi, and charged above 50%.
- On both watches, open Settings > Data Sync.
- On the old watch, choose Send this watch's data to another watch.
- On the TickTalk 6, choose Sync data from another watch to this watch.
- Approve the request in the TickTalk App.
If your old watch is broken, restore your last backup in the TickTalk App under Parent Portal > T-Cloud > Sync from Last Backup. Photos and other content saved only on the watch can be restored only if the old watch completed a backup.
For more detail, see How to Transfer or Sync Data to a New TickTalk Watch.
How Do I Remove My Old Watch From the App?
Remove your old watch only after your plan transfer and data sync are complete.
What If I Use My Own SIM Card or Another Carrier?
If your current TickTalk 4 or TickTalk 5 uses a personal SIM card or a non-TickTalk Wireless carrier, the Transfer Plan feature can't move that service. You'll need to activate a supported eSIM service for TickTalk 6 instead. If keeping your existing phone number matters to you, contact TickTalk Support before you cancel anything or activate a new line so we can check what options are available.
Trading In? Don't Send Your Old Watch Back Too Early
Upgrading/trading in your old watch and transferring your wireless service are separate processes. If you're trading in a TickTalk 4 or TickTalk 5, don't send it back until you've completed:
- Data backup
- Account setup
- Wireless plan transfer
- Data sync to your TickTalk 6
Follow the trade-in instructions provided by TickTalk before returning your old device. For program details, see TickTalk 6 Trade-In Program: Eligibility, Refund, and How to Ship Your Old Device.
My New Watch Hasn't Installed the eSIM Profile After Transfer
If your number transferred successfully but the new TickTalk 6 hasn't installed its eSIM profile:
- Make sure the new watch is online — we recommend keeping it connected to stable Wi-Fi during the transfer.
- If the profile installation prompt hasn't arrived, go to Watch Settings > eSIM to trigger a profile download.
- Number transfers may require carrier provisioning before the profile is sent to the new watch. If the profile still hasn't installed after the expected provisioning period, contact TickTalk Support.
What If My Transfer Is Still Pending?
Some transfers complete within minutes; others can take up to 48 hours. While waiting:
- Keep TickTalk 6 connected to Wi-Fi
- Don't repeatedly restart the transfer
- Don't activate a second wireless line or create another subscription
Starting a new line while a transfer is still pending may result in duplicate service or an unwanted new phone number. If your transfer hasn't completed after 48 hours, contact TickTalk Support.
What Information Should I Provide If I Need Help?
If you hit an error or the transfer doesn't complete, please have ready:
- Your current watch phone number
- Your old TickTalk 4 or TickTalk 5 IMEI
- Your new TickTalk 6 IMEI
- The email address associated with your TickTalk Wireless account
- A screenshot of any error message
Our support team can check carrier provisioning and transfer status for you.
Still Need Help?
Email: support@myticktalk.com Phone: (844) 260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Terms of Use & Privacy
By using TickTalk Wireless and/or purchasing TickTalk Care+, please review the applicable terms:
- TickTalk Wireless Terms of Use
- TickTalk Wireless Privacy Policy
- TickTalk Care+ Terms of Use
- TickTalk Care+ Privacy Policy