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TickTalk 6 Greeting Cards Not Showing in the App or on the Watch – How to Fix It

Updated

Common Questions

  • Why can't I find a Greeting Card in the TickTalk App?
  • Why did I receive a Greeting Card notification but can't find the card?
  • Why isn't a Greeting Card appearing on the watch?
  • Why didn't a scheduled Greeting Card appear at the expected time?

If a Greeting Card is missing from the TickTalk App or is not appearing on the watch, follow the steps below.

Greeting Card Not Showing in the App

If you received a Greeting Card associated with one watch but cannot find it under Greeting Cards, make sure that watch is selected in Settings.

  1. Open the TickTalk App.
  2. Go to Settings.
  3. At the top of Settings, check which watch is currently selected.
  4. Switch to the watch associated with the Greeting Card.
  5. Open Greeting Cards again to find the card.

If you manage multiple watches, make sure you select the correct watch before opening Greeting Cards.

Greeting Card Not Appearing on the Watch

Step 1: Check the Watch's Date and Time

Make sure the watch displays the correct date and time.

Incorrect watch time may cause a scheduled Greeting Card to appear at the wrong time or prevent it from appearing when expected.

Step 2: Check the Greeting Card's Scheduled Date and Time

In the TickTalk App, verify the date and time you selected when scheduling the Greeting Card.

Make sure they match when you want the card to appear. If the card is scheduled for a future date or time, it is not yet due to appear.

Step 3: Make Sure the Watch Is Online

The watch needs an active cellular or Wi-Fi connection to receive Greeting Cards.

Check that:

  • The watch is powered on.
  • Airplane Mode is turned off.
  • The watch is connected to cellular service or Wi-Fi.

If the watch is offline, restore its connection and check again.

When to Contact Support

If the Greeting Card still cannot be found or does not appear at the scheduled time after completing these checks, contact TickTalk Support.

Please include:

  • The TickTalk account used to send the Greeting Card.
  • The watch's IMEI number.
  • The scheduled delivery date, time, and time zone.
  • Whether the card is missing from the app, not appearing on the watch, or both.
  • Screenshots of the issue and scheduling settings, if available.

Email: support@myticktalk.com
Phone: 1-844-260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

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