Skip to main content
Submit a request

TickTalk App Messages Not Sending – How to Fix It

Updated

Common Questions

  • Why aren't my TickTalk App messages sending?
  • Why did my message fail to send?
  • Why are messages stuck in the TickTalk App?
  • What should I do if a message fails to send?

If a chat message in the TickTalk App fails to send or appears stuck, first check your phone's internet connection. If the connection is working, fully close and reopen the app, then try again.

Step 1: Check Your Phone's Internet Connection

Your phone needs a stable Wi-Fi or cellular data connection to send messages through the TickTalk App.

  • Check whether your phone can load a webpage or use another app that requires internet access.
  • If the connection is weak or unstable, try another Wi-Fi network or switch between Wi-Fi and cellular data.
  • Once the connection is stable, return to the TickTalk App and try sending the message again.

Step 2: Fully Close and Reopen the TickTalk App

If your phone's internet connection is working but messages still fail to send:

  1. Fully close the TickTalk App by removing it from your phone's recent apps or app switcher.
  2. Reopen the TickTalk App.
  3. Try sending the message again.

Simply returning to your phone's home screen does not fully close the app. You do not need to uninstall it.

Step 3: Log Out and Log Back In

If the issue continues:

  1. Log out of the TickTalk App.
  2. Log back in to your account.
  3. Try sending the message again.

Make sure you have your login information available before logging out.

Step 4: Update the TickTalk App

Check the Apple App Store or Google Play Store for an available TickTalk App update.

If an update is available, install it, reopen the app, and try sending the message again.

When to Contact Support

Contact TickTalk Support if messages still fail to send after completing the steps above.

Please include:

  • Your phone model.
  • Your iOS or Android version.
  • Your TickTalk App version.
  • Whether the issue affects all messages or only certain message types, such as text, photos, or voice messages.
  • Any error message or a screenshot of the issue, if available.
  • The troubleshooting steps you have already tried.

Email: support@myticktalk.com
Phone: 1-844-260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Related articles