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TickTalk Notifications Not Working on iPhone – How to Fix It

Updated

Common Questions

  • Why am I not receiving TickTalk notifications on my iPhone?
  • Why am I not getting message or FaceTalk notifications?
  • Why do notifications only appear when I open the TickTalk App?
  • Why are my notifications delayed or silent?
  • How do I enable TickTalk notifications on iPhone?

If you are not receiving TickTalk App notifications on your iPhone, first check notification permissions, Focus settings, and your phone's internet connection.

Step 1: Allow TickTalk Notifications

When you first open the TickTalk App, you may be asked to allow notifications. If you previously declined, you can enable them in your iPhone settings.

  1. Open Settings > Notifications > TickTalk.
  2. Turn on Allow Notifications.
  3. Under Alerts, select Lock Screen, Notification Center, and Banners.
  4. Enable Sounds for audible alerts and Badges for app-icon indicators.

If notifications appear but make no sound, also check your iPhone's Silent Mode and alert volume.

Step 2: Check Focus and Do Not Disturb

Do Not Disturb, Sleep, Work, or another Focus can silence notifications.

Go to Settings > Focus and review the Focus you use.

  • Temporarily turn it off to test notifications.
  • If you want to keep it enabled, allow notifications from TickTalk in that Focus's Apps settings.
  • Check any schedules that automatically activate the Focus.

Step 3: Check for Delayed Notification Delivery

If notifications arrive late or in a group, go to:

Settings > Notifications > Scheduled Summary

If TickTalk is included, remove it from the summary so its notifications are not held for scheduled delivery.

Step 4: Check Your iPhone's Internet Connection

Your iPhone needs a working Wi-Fi or cellular data connection to receive TickTalk App notifications.

  1. Check whether a webpage or another internet-connected app loads normally.
  2. If the connection is unstable, switch between Wi-Fi and cellular data.
  3. If using cellular data, make sure it is enabled for TickTalk under Settings > Cellular.

Once your connection is stable, test notifications again.

Step 5: Update the TickTalk App

Open the Apple App Store, search for TickTalk, and install any available update.

Open the app after updating, then test notifications again.

Step 6: Log Out and Log Back In

If notifications still do not arrive:

  1. Open the TickTalk App.
  2. Log out of your account.
  3. Log back in.
  4. Return to your iPhone's Home screen and have the watch send a new message to test notifications.

Make sure you have your login information available before logging out.

When to Contact Support

Contact TickTalk Support if notifications still do not work after completing these steps.

Please include:

  • Your iPhone model.
  • Your iOS version.
  • Your TickTalk App version.
  • Which notifications are affected, such as messages or FaceTalk calls.
  • Whether notifications are missing, delayed, or arriving without sound.
  • Whether new messages appear when you open the app.
  • Screenshots of your TickTalk notification settings, if available.

Email: support@myticktalk.com
Phone: 1-844-260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

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