Questions this article answers

• Why can't I delete a group chat?
• Why can't I clear chat history?
• How do I remove old conversations?
• Will deleting chat history remove messages from the watch?

Why Can't I Delete a Group Chat or Chat History?

If you're unable to delete a group chat or clear chat history in the TickTalk App, try the steps below.

Clear the TickTalk App Cache

1. Open the TickTalk App.
2. Go to Parent Portal.
3. Select My App.
4. Tap Clear Cache.

This will remove chat history stored locally on your phone and may resolve conversations that appear stuck or cannot be cleared.

Important

Clearing the app cache will:

• Remove chat history stored on your phone.
• Remove locally cached messages.

Clearing the app cache will not:

• Delete messages from the TickTalk watch.
• Delete messages from other users' devices.
• Remove contacts or group members.

Still Unable to Clear Chat History?

If conversations continue to appear after clearing the cache:

1. Log out of the TickTalk App.
2. Log back in.
3. Check whether the conversation is still present.

If the issue continues, please contact TickTalk Support and include:

• Your phone model
• iOS or Android version
• TickTalk App version
• A screenshot of the issue (if available)

This information will help us troubleshoot the issue more quickly.