Questions this article answers

• Why aren't my app settings syncing to the watch?
• Why doesn't the watch match the TickTalk App?
• Why didn't my setting change take effect?
• Why are the app and watch showing different settings?

Why Don't My TickTalk App Settings Match the Watch?

If a setting was changed in the TickTalk App but does not appear to update on the watch, the watch may not have received the sync request.

Try the troubleshooting steps below.

1. Make Sure the Watch Is Online

The watch must be connected to either:

• Cellular service, or
• Wi-Fi

to receive updates from the TickTalk App.

If the watch is offline, settings changes will not sync until the watch reconnects.

2. Verify Your Phone Has an Internet Connection

Make sure your phone has an active:

• Wi-Fi connection, or
• Cellular data connection

A poor connection may prevent the setting from being sent successfully.

3. Reapply the Setting

Sometimes a setting may not sync on the first attempt.

Try:

1. Opening the setting in the TickTalk App.
2. Changing the setting again.
3. Waiting a few moments for the watch to update.

4. Restart the Watch

If the setting still does not appear on the watch:

1. Restart the watch.
2. Open the TickTalk App.
3. Reapply the setting.

Common Examples

This issue may affect:

• Focus Mode (DND)
• Music Usage Limits
• Block Unknown Callers
• Dial Pad Access
• Add Friends
• Watch Password
• Other Parent Portal settings

Still Not Syncing?

If the setting still does not match after completing the steps above, please contact TickTalk Support and include:

• Your watch IMEI number
• The specific setting that is not syncing
• Screenshots from the app and watch (if available)

This information will help us troubleshoot the issue more quickly.